1. Overview

At Express My Restaurant Supplies, our priority is accuracy, safety, and reliability.

Because our products are used in food-service environments, many items cannot be resold once opened — so our return policy is intentionally strict.

By placing an order with Express My Restaurant Supplies, you agree to the policy below.

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2. Return Window

You may request a return within 14 days from delivery.

After 14 days, returns cannot be accepted.

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3. Eligibility Requirements

To qualify for a return, ALL conditions must be met:

• Item is unused

• Item is unopened

• Item is in original packaging

• Item is in re-sellable condition

• You provide the order number and proof of purchase

• You receive Return Authorization (RMA) BEFORE shipping anything back

Items returned without prior approval will not be accepted.

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4. Non-Returnable / Non-Refundable Items

For health, safety, and manufacturer policy reasons, the following cannot be returned:

• Any opened packaging

• Cups, lids, boxes, containers, trays, and disposables

• Cleaning chemicals and sanitizers

• PPE (gloves, masks, aprons, etc.)

• Custom or special-order products

• Used equipment or tools

• Clearance or discontinued items

• Items marked “Non-Returnable”

• Products damaged due to storage or misuse

All sales are final for the categories above.

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5. Damaged, Short, or Incorrect Orders

If your order arrives:

• Damaged

• Missing items

• Incorrect

You must notify us within 48 hours of delivery.

Please include:

    1.    Order number

    2.    Photos of the box and product

    3.    A short description of the issue

Once verified, we may replace the product or issue store credit, at our discretion.

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6. Manufacturer Warranty Items

Some equipment may be covered by manufacturer warranty only.

Warranty claims must be handled directly with the manufacturer.

We are happy to provide proof of purchase when needed.

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7. Restocking Fees

Approved returns may be subject to a 15–25% restocking fee, depending on supplier policy.

Shipping charges are:

• Non-refundable

• The customer’s responsibility unless the error was ours

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8. Store Credit Only (No Cash Refunds)

Express My Restaurant Supplies issues store credit only on approved returns.

• No cash refunds

• No credit card refunds

• No bank refunds

Store credit may be applied toward future purchases only.

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9. Order Cancellations

Orders cannot be canceled once shipped.

Custom or special-order products cannot be canceled once processing begins.

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10. How To Request a Return

Contact us BEFORE sending anything back.

Phone: 860-944-4900

Email: contact@myrestaurant.shop

Include:

• Full name

• Order number

• Photos (if applicable)

• Reason for return

We will review and reply with next steps.

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11. Policy Changes

Express My Restaurant Supplies reserves the right to update this policy at any time without prior notice.